Managed Services
Many organizations have determined in order to effectively compete in today’s marketplace; they must focus their efforts on core competencies while outsourcing other functions. Edgewater Technology’s Preferred Services Group offers a complete range of Information Technology (IT) outsourcing capabilities that enable customers to concentrate on those activities they do best, while they can be assured their technical environment will support them as they grow. Some of our key offerings are as follows:
- Application Support – Maintain and enhance production applications
- Infrastructure Management – Remote management, maintenance and support of clients’ infrastructure
- Facilities Management – Outsourced facility, infrastructure management, maintenance, and support and application support
Our Preferred Services Group provides services from the start of a project into production, along with the capability to support and enhance the application once developed. Beyond that, we often maintain and operate systems in our state-of-the-art data center located in Manchester, New Hampshire or remotely depending on our customer’s desires.
Operating a system in production and maintaining service levels are the key elements to ensuring the success of a development effort. Within Edgewater’s Preferred Services Group, we have resources dedicated specifically to applications support. By working with end users, business units, trading partners and systems managers, this group works to ensure the application is processing successfully and problems are researched and resolved quickly and efficiently.
What makes Edgewater’s outsourcing capabilities unique is that our Preferred Services Group can call on the expertise of our development group. A partial list of some of the technical competencies Edgewater has employed in development is as follows:
Databases
- Oracle
- MS SQL Server
- DB2
- Sybase
Operating Systems
- Microsoft
- Solaris
- Linux
- AIX
- HPUX
- Mainframe
With our Preferred Service outsourcing capabilities, customers are able to do their best utilizing systems that operate effectively, have been properly maintained, and complement their vision.