Edgewater Technology, an innovative technology management consulting firm, provides a unique blend of premium Information Technology (IT) services by leveraging proven Insurance industry expertise in strategy, package integration, and tailored solutions. Our portfolio of companies includes small, medium and large divisions of insurance carriers, insurance services firms and software vendors which provide policy administration, underwriting, quoting/rating, claims, billing and marketing packages to the insurance industry.
For over 15 years, Edgewater’s experience has included working with segments of the industry such as Property & Casualty, Re-Insurance, Life & Annuity, Health Care, Disability and Long Term Care. Our highly qualified staff has spent numerous years in the Insurance industry as producers, underwriters, insurance IT management, software developers and industry vendor relations personnel. This experience enables us to understand your operational environment including goals and objectives from a technical and business perspective. In addition, it enables us to provide and execute a technology plan and monitor the success of the IT implementation over time.
Our approach with clients is to assist in long-term strategic technology planning, solution development and solution support and management.
Tailored Solutions
Edgewater’s approach to solution development includes reviewing the current business and technical environment and leveraging shelf packages, existing applications, and providing custom development and integration services where appropriate to provide a tailored solution that is right for you. We do not “re-invent the wheel” rather we research the best packages to be part of your solution and will provide custom development expertise for the areas where a software package cannot be utilized.
Customer Self-Service Portals
Segments of the Insurance industry have become early adopters of customer self-service. Within the next 5-8 years, insurance carriers will need to offer this as part of standard customer service packages in order to stay competitive in the industry. This is not in place of utilizing agents, but more to enhance the customer service support they provide their clients. The age of the Internet is upon us and for most companies their prime demographic targets will quickly be those who have grown up using the Internet to manage various aspects of their lives. Edgewater can help provide policy inquiry, bill payment and billing inquiry and personalized marketing messaging to your existing client base.
Glossary of Insurance Industry Terms