Home | Contact Us | Investor Relations | Partners | Careers

Insurance

Our highly qualified staff has spent numerous years in the Insurance industry as producers, underwriters, insurance IT management, software developers and industry vendor relations personnel. This experience enables us to understand your operational environment, including goals and objectives from both a business and technical perspective, so that we can execute and monitor the success of an IT implementation over time. Specific insurance services offerings include:

Problems and Their Symptoms

Ineffective Web presence inhibits ability to engage deeply with consumers and producers
Inflexible backoffice systems hamper when creating or modifying products in response to market and regulatory pressures
Customer service suffers because of a multitude of internal applications
Reliable decision making is stymied due to poor quality data, data timeliness and visibility
Operating effeciency and customer service hindered by manual or paper based processes
Product value proposition weakened by bland, inconsistent or inaccurate documents
Revenue threatened by competition from national direct writers

Solutions

Web Portal Strategy
Documented current systems and procedures to improve Website and optimize customer service with three distinct portals. More >>

Related Thinking

Restoring Projects to Peak Performance
Joanne Wortman 11/2/2009

You’ve performed project triage.
You’ve run the required diagnostic tests.
Now what? More>>

Healthcare Analytics to the Rescue!
Stacey Cheese 10/28/2009

The economy is in its biggest downturn since the Great Depression and yet our quoted health insurance cost rose at a double-digit pace. How is that possible? More>>

Agency Website Revitalization
Stacey Cheese 10/14/2009

Client’s that have invested the time and dollars are reaping the benefits -- Satisfied agents that Sell their products. More>>

How Often Do You Perform Project Triage?
Joanne Wortman 10/12/2009

In the business context, triage usually means allocating scarce cash and human capital under difficult economic conditions. More>>

Empowering Your Policyholders
Stacey Cheese 9/28/2009

“Are your Policyholders not as important to you as the public or your agents?” More>>

Straight Through Processing: BUILDING A STRONG SOLID FOUNDATION
Stacey Cheese 9/16/2009

Working with our clients on a full fledged STP business model, we begin by reviewing and dissecting both their underwriting and new business processes. More>>

Is your IT department the last to know?
Phil Monahan 9/16/2009

Your IT department can be like your GPS — planning the best route to your destination, avoiding slowdowns, and getting you to the beach by lunch. More>>

STP & Underwriting ~ THE STARTING POINT
Stacey Cheese 7/13/2009

The underwriting business process and the underwriters are where STP needs to start. More>>

Do you see the recession as an opportunity or are you panicking?
Phil Monahan 6/19/2009

Most insurance organizations, because they are intrinsically risk averse, don’t want to spend the money now. More>>

Claims Outsourcing Strategy – Managing a Smooth and Seamless Transition
Stacey Cheese 6/10/2009

One of the biggest pitfalls seen in an outsourcing arrangement is the absence of a true partnership between the client and the vendor. More>>

Outsourcing Strategy – Managing a Smooth and Seamless Transition
Stacey Cheese 6/1/2009

In Part 2, we will concentrate on development, testing and conversion, identifying some of the pitfalls that can be avoided. More>>

Bust For Big Three Auto Could Be Boom For Warranty Insurance Companies
Phil Monahan 5/26/2009

Assuming premiums remain reasonable, and there’s no reason not to, warranty insurers could see their business quadruple. More>>

Claims Outsourcing Strategy - Managing a Smooth and Seamless Transition
Jeffrey Archer 4/23/2009

When the strategic decision to outsource has been made, there are plans and best practices organizations must follow in order to guarantee a successful, smooth and seamless transition. More>>

Can Insurance Help People Go Green?
Phil Monahan 4/17/2009

Instead of the typical rating methods of garaging and vehicle types, auto policies could be use based, rather than ownership based. More>>

Insurance litigation in the economic downturn
Phil Monahan 2/27/2009

In a recent survey, lawyers expect a dramatic decrease in business in 2009 and do not anticipate earning income at the same levels they earned in 2008. Really? More>>

The Benefits to Insurance Carriers of Automated Workflow Processing
Phil Monahan 2/11/2009

Why do so many insurance organizations still use a manual distribution method for workflow? More>>

Top 10 Reasons for System Implementation Failure
Phil Monahan 1/15/2009

There are many different reasons why system implementations to fail, but this is the top 10 in my experience. More>>

Business Change vs. System Change: The Slippery Slope
Phil Monahan 12/4/2008

Implementing a new system to support your business is laborious and requires the proper attention by the proper people; otherwise, garbage in – garbage out. More>>

Web 2.0 for Insurance Questions and Answers
Ori Fishler 11/18/2008

Web 2.0 isn't a thing. It's a state of mind. More>>

Legacy Modernization: Don’t forge a Jackson Pollock
Stacey Cheese 11/14/2008

Legacy applications were dead, your mainframe was going to keel over and draw its last breath and there was nothing you could do about it but go buy the latest technology and sunset. How did that work out? More>>

Business Intelligence: Avoiding “Operation Mincemeat”
Stacey Cheese 10/18/2008

I do not think we all need to be reminded of what Business Intelligence can do for us today – the facts and the benefits are plain and clear – take your data and make it actionable. More>>