There is a standing rule in Life Insurance - there is only one chance to file a claim. When handled properly, the claims paying process can be a source of satisfaction for customers. From the time the first notice of loss is received, right through to the paying the benefits to the Beneficiary, how well systems can process all of the information in a claims case determines how organizations are perceived by their customers. Every manual step in the process is another chance to make a mistake which leads to incorrect payouts, longer claims cycles and frustrated customers. With every step taken to automate the claims process, another value-added service to customers is provided.
Insurance organizations need to:
- Simplify the correspondence process between the Claims Manager and customer;
- Search all legacy systems for policies related to the claim;
- Manage all policies as a single case;
- Reduce costs and streamline operations; and
- Provide value-added services that will help the customer when s/he needs it most.
Edgewater Technology’s Claims Workflow Solution removes the mistakes within a manual operation by providing automated rules based processing. By integrating Claims Management Workstations with a centralized data repository of policy information, the claims process becomes easy to manage and user friendly for employees and customers.
To learn more about Edgewater’s Claims expertise and capabilities, call us at 800-410-4014 or email makewaves@edgewater.com.